KARU SURVIVAL - TERMS OF CANCELLATION

 

AGREEMENT

  • The contract is between Karu Survival Oy and another party, unless otherwise agreed and an internal Karu Survival Oy document is compiled.
  • The contract comes into force when the other party places an order with Karu Survival Oy. Orders must be in writing or be otherwise verifiable. When an order is related to several persons, e.g. a group, the terms are applicable to all participants.
  • Karu Survival Oy reserves the right to select its co-contractors without explanation, e.g. a group entering into a contract with Karu Survival Oy may include persons who may be excluded from a contract if the company sees that the co-contractor is a risk to the company’s reputation, goes against Karu Survival Oy’s ideology, is illegal in Finland or is considered a risk in any other way.
  • Karu Survival Oy reserves the right to cancel the contract, without explanation, if the company sees that the co-contractor is a risk to the company’s reputation, goes against Karu Survival Oy’s ideology, is illegal in Finland or is considered a risk in any other way. If the contract is cancelled, the customer will be refunded.
  • All contracts comply with Finnish legislation and law.

 

PAYMENT

  • Full payment (100%) must be made 30 days before the consumer course/event begins. The customer is responsible for the payment. Karu Survival Oy has no obligation to remind the customer of the payment. This is for courses that last less than 24 hours
  • Overnight courses are billed on the first day of the course using a credit card or invoice.

PRICE

  • Karu Survival Oy will endeavour to maintain the quoted price. Should prices change due to circumstances beyond the control of Karu Survival Oy (all third-party factors), the company shall inform the customer immediately. In such cases, the customer may cancel the order without charge. Karu Survival Oy may not be held liable for any associated costs incurred by the customer arising from the cancellation, e.g. transport or accommodation.

TERMS OF CANCELLATION

  • Should the customer cancel an order, regardless of the reason, the following charges are liable:
    • cancellation more than 30 days in advance - a full refund;
    • cancellation 29-14 days in advance - 25% of the payment is refundable;
    • cancellation less than 14 days in advance - the customer is liable for the entire payment.
  • The buyer shall inform Karu Survival Oy via e-mail at mikko@karusurvival.com. Karu Survival Oy must confirm cancellations in writing. Confirmation shall be given within a reasonable time after receiving the cancellation.
    • All cancellation notifications must be submitted on working days (Monday to Friday), before 16:00 Finnish time. Cancellations received after this time will be considered to have been received on the next working day.
  • If an event/course must be moved due to the customer’s request, Karu Survival Oy shall charge a transfer fee of EUR 300. If the cancellation is due to weather conditions, Karu Survival Oy may decide to reduce the transfer fee by EUR 150.
  • If Karu Survival Oy cancels/transfers an event, the customer is entitled to a full refund. Karu Survival Oy may not be held liable for any associated costs incurred by the customer arising from the cancellation/transfer, e.g. transport or accommodation.

CHANGE OF DATE

 

  • If an event/course must be moved due to the customer’s request less than 30 days before the event/course, Karu Survival Oy shall charge a transfer fee of EUR 300. If the cancellation is due to weather conditions, Karu Survival Oy may decide to reduce the transfer fee by EUR 150.
  • If Karu Survival Oy cancels/transfers an event, the customer is entitled to a full refund. Karu Survival Oy may not be held liable for any associated costs incurred by the customer arising from the cancellation/transfer, e.g. transport or accommodation.

 

EVENT CHANGES BY KARU SURVIVAL

  • Due to their nature, events organised by Karu Survival Oy are dependent on weather conditions. Weather conditions are not normally a basis for course changes, but if Karu Survival Oy determines that weather conditions may cause excess strain or risk the implementation of the course, the company may change the initial course structure. Participants will be notified of such changes, but these changes are not grounds for a refund.
  • Karu Survival Oy, at the discretion of the company, may alter a guide service’s plan, path or departure time if reasonably required 
  • Should Karu Survival Oy make changes that materially impact the nature of the product or service, the customer may:
    • accept the changes and continue using the changed product;
    • book an alternative product or service of equal or greater valu
    • e, if available (the customer is liable for the price difference);
    • book an alternative product or service of lesser value, if available (the price difference is paid to the customer);
    • ask for a full refund for the cancelled product.
    • the customer shall notify Karu Survival Oy of the choice within five days after receiving the notice of the change. If the customer fails to notify Karu Survival Oy within the required time, it will be deemed that the customer has accepted the change. 
  • After the guide service has started, changes to the planned route may be unavoidable due to unforeseen conditions, practical problems or risks to the customer’s health and safety. 
  • Changes shall consider the customer’s benefits and are at the discretion of Karu Survival Oy.

 

 

EVENT CHANGES BY THE CUSTOMER

  • The customer shall notify Karu Survival Oy of any possible changes via email at mikko@karusurvival.com. All booking changes must be made via e-mail.
  • Requested changes must be approved in writing by Karu Survival Oy (via e-mail), and within a reasonable time. 
  • All changes are subject to availability. Possible additional costs arising from the customer’s requested change will be charged to the customer. Cancellations of a tour, product or service included in a booking are not changes and cancellation terms will apply.
  • Changes are not permitted within 14 days of the start of an event unless otherwise specified. 

 

PARTICIPANT’S RESPONSIBILITY AND OBLIGATIONS

  • All course participants shall:
    • follow the instructions provided;
    • follow good practices;
    • be tolerant towards other people, despite their differences;
  • Follow instructions provided by the instructors. Karu Survival Oy is not responsible for instructions issued by third parties or damages caused by such instructions.
  • If a participant is acting as a guardian (parent, teacher, another guardian), he/she shall care for and monitor the appropriate under-age child/children.
  • Karu Survival Oy may remove any participant from a course, without explanation or the person’s consent. Such situations may be e.g.:
    • A problem with supervising under-age participants;
    • substance use;
    • aggressive behaviour / other harmful behaviour;
    • equipment defects / defects in the required information for the course;
    • health condition or deterioration of health.
  • Karu Survival Oy has no obligation to refund persons removed from the course.
  • Karu Survival Oy may charge the removed persons for expenses related to their removal.
  • Customers are obliged to inform Karu Survival Oy of the true state of their health when asked about it. Withholding such information releases Karu Survival Oy of all health-related responsibility. 
  • Karu Survival Oy reserves the right to reject any person from participating in any guide service stage, if Karu Survival Oy deems that the person’s physical or mental state renders them unfit to use Karu Survival Oy’s products or services, or if the person’s participation could pose a risk to the person or others.
  • Customers who require continuous medication are responsible for it themselves.

ACCIDENTS

  • Generally, all Karu Survival Oy’s events take place in nature and in natural conditions. 
  • Karu Survival Oy takes all possible action to avoid possible damages and accidents and is prepared for such events in the best possible manner. 
  • The customer must be aware that accidents and injuries are always a possibility when participating in activities in nature. 
  • The customer participates in Karu Survival Oy’s events entirely at the customer’s own risk and accepts the possibility of accidents. 
  • The customer must have valid accident insurance.
  • Should the accident be caused due to neglect on behalf of Karu Survival Oy, and it can be clearly shown as being caused by the company, Karu Survival Oy can be held liable for compensation.
  • Karu Survival Oy is not liable for participants’ equipment, clothes or valuables.

 

COMPLAINTS

  • If a participant is unhappy with the service received, he/she must immediately notify the company so the matter can be addressed.
  • Dissatisfaction with the level of service does not automatically entitle the customer to a reduced price.
  • In the lack of a 100% guaranteed service and no replacement service, the customer is entitled to expect Karu Survival Oy to decide on reasonable compensation.
  • If the issue is not resolved during the event, the customer must submit a written complaint within 21 days after the event.

 

CHANGES TO THE TERMS OF CANCELLATION

  • Karu Survival Oy reserves the right to amend these terms without separate notification.